Monday, December 1, 2014

The Future of Marketing

The past decade has been one of great changes in the marketing and media industry. Technological advancements and the increased use of internet have changed the way how companies and brands market their products. From a TV centric marketing approach we have evolved to a digital centric model. Programmatic buying, Search, Online video, and Social media are examples of some of the platforms used by marketers today that were not used 10-15 years ago. 

As the world continues evolving what can we expect from marketing in the next couple of decades?

In the near future everything will be digital. The development of new devices and technologies will make the boundaries between old and new marketing and media fade. Under this new environment, the way we interact among other people and objects will dramatically change and force marketing to evolve as well.  As @jasonsilva mentions in his videos shots of Awe  the next  big technological  revolution is the internet of things. This theory basically states that since we are now installing intelligent sensors in almost every object around us, there will be a point in which these objects will give us feedback. All these feedback will mainly translate in information that will allow objects to  anticipate our needs. In this new world were our needs are anticipated marketing will transform and get a completely new role.

Marketing for the masses will be over and evolve to a 1 to 1 marketing. Brands will need to work, to make sure marketing strategies are tailored specifically for each individual. In order to tailor  marketing for each individual new devices will be used. Devices like Google glasses will be mainstream and virtual reality objects will shape how the message is delivered. The perfect example of what’s coming is  the Gap ad featured in the movie minority report. Once you enter the store, a device reads your retina and a personalized message is delivered to you though virtual reality.

Finally, as with all the aforementioned ideas about the evolving world of marketing, I believe strategies and technology will emerge to incorporate other senses. Currently no one can deny the need of marketing strategies, however almost all these tactics are limited to two of the five senses. Right now, marketers are targeting their audience’s visual and oratory senses.  Whether it is a catchy song heard on the radio or the image of a delicious  cheeseburger in a magazine add, the tactics would be increasingly effective if coupled with the sense of smell, taste, or even touch. A laundry detergent commercial depicting clean, fluffy fabrics that smelled like fresh linens would help to sell the product, the smell of a juicy cheeseburger coupled with hunger-inducing images  would make vegetarians run to a restaurant. As with pass trends, it is safe to assume the marketing industry will evolve and adapt to incorporate technological advances.

What do you expect from marketing in the future?

Saturday, November 29, 2014

"Happiness is only real, when shared"

Often  Hollywood Movies  are dismissed as entertainment and their messages are lost upon the audience. Recent box office hits show the complex dynamic between the increasing solitude or isolation brought on by technology dependence. Though completely different, Into the wild and The Social Network  share an underlying theme of solitude and isolation brought on by an increase of industrialization and most specifically, technology. 

The Social Network more directly relates to technology, as the film depicts the startup of Facebook. The beautiful irony in the film is that MarkZuckerberg and his friends started the social networking website as a means of curing their own loneliness. Despite the widespread success of the application, the increased isolation and solitude forced on Zuckerberg throughout the film helps to balance the “good and evil” of technological advancements. Social media and technology has made us forget and miss out the basics of human interaction.  We have replaced human contact for technological replacements. Often we have used social media as a replacement for real connections, and we have convinced ourselves that those are the connections that matter.

Into the wild is a little more ambiguous when connecting it with technology. The meaning of solitude and technology needs to be applied to the film analysis in order to obtain the deeper meaning. After having it all, Christopher decides to leave everything behind and starts a journey to find himself. He got tired of everything, and realized he didn’t know who he was and what he wanted.  In a way, our society has used technology as an escape, the same way  as Christopher used nature. More and more we forget what is around us and technology dominates our lives, isolating us from our surroundings. But no matter how much we try to isolate ourselves there is a point in which  we understand that  "Happiness is onlyreal, when shared" When Christopher decides to return and to go back to his loved ones, he realizes is not that easy. This is a metaphor of what could happen with us: the  more we get  dependent on technology,  when we desire to return we will find a river as wide as the one Christopher found.   

The message of both films is clear. As the industrialized world continues to make advancements in technology, it will be important for users to distance their dependence. Though forms of technology have an incredible ability to facilitate daily tasks and operations, as with anything in life it must be used and applied in moderation. "Happiness is only real, when shared" 

2014 Recap: Best Digital Marketing Cases

2014  is almost over, and is that  time of the year in which we  look back and  make a recap of the best  campaigns and activations. This year we have seen some great work in  digital , social media, and mobile campaigns worth of remembering.  Here are for me the top 3 campaigns of this year.  

Did you ever though finding a complete website on Instagram? Well, Ikea did it. Looking to promote a specific collection for a younger target, Ikea Russia decided to use Instagram to promote its collection in a different way. Through Posts and tags, Ikea organized a website on Instagram so its consumer could find everything they were looking for in the social media platform they use the most.  As Beta 21 mentions “While companies across the world are still trying to figure out ways in which they can use Instagram to engage with their consumers, Ikea has gone ahead “

This campaign made marketing that doesn't feel like marketing. They created an entertainment world around a TVC spot, being gaming in the core  of it. This campaign was awarded in multiple festivals , including the Grand Prix Cyber lions.  As mentions: “The Scarecrow franchise created a conversation about food in popular culture generating over 614,000,000 PR impressions.” Some amazing statistics:
  •  In its first month it generated over 18.4 million conversations across 17 social platforms
  •  Achieved a  92.7 social sentiment score.,
  • The Video has reached over 12,500,000 YouTube views.
  • Over 650,000 people downloaded  the game, playing for an average of 5 minutes.
  • The song debuted #32 on Billboard's Streaming Songs chart and reached over 13,000 purchases on iTunes

For me this is one of the most clever campaignsin 2014. Selfies  have become the new way of taking pictures and a very common practice among millennials. Realizing that for their customers taking selfies is natural, Urban Hilton Weiner decided to turn selfies into  coupon codes. If you took a selfie wearing one of their clothes and posted it using the hashtag #urbanselfie you received a 10 USD coupon.  As Jeff Bullas highlights  “This ingenious marketing technique accomplishes everything that any retailer would want from a social media campaign – it exposes people to specific items of clothing, encourages social sharing, and most importantly, gets people in stores and buying clothes they wouldn’t have otherwise purchased”

Any other case you think was succesful during 2014?

Thursday, November 27, 2014

Customer Experience Management

Having a good product is no longer a guarantee for success. In a continuously evolving environment, consumers have more options and information. This has allowed consumers to raise the bar for companies.  Consumers are no longer expecting a good customer experience, they are demanding it.  Brands are now facing the challenge of finding ways to create a successful customer experience. A Mckinsey research  featured in HBR found out that “that organizations able to skillfully manage the entire customer journey reap enormous benefits: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction”

 Customer experience management is a concept that has been around in marketing books for decades  but in the last decade , it has become an integral part of the brand’s marketing strategy .  Companies have realized that they need to define, implement, and manage the customer experience.  Digital technologies and social media has allowed brands to enhance this consumer experience and connect more with consumers in the way they want. 

So how can companies come up with a memorable customer experience? Different studies have shown that every detail counts. From the way the product is presented, the online experience, the salesperson or the “contact us” call center, every interaction counts.  Every contact point that the customer has with the brand must be memorable in a positive way. @entrepenueur identified six key points that help improve

  1. ·         Recognition:  Make the costumer feel valued.
  2. ·         Personalization:  Costumers like to feel  that companies know them and that the product or service has been tailored to their specific needs.
  3. ·         Attentiveness:  Since every detail counts, make sure all the consumer journey goes smoothly for the consumer
  4. ·         Consideration: Make every step easier for your consumer
  5. ·         Appreciation  show the customers who choose you that you value and appreciate their business
  6. ·         Delight: Surprise your clients when they least expect it.  

Here are some examples that show how some brands have been able to create amazing customer experiences.

SAP: Sap created a different experience for its consumers and found a way to personalize and surprise its consumer.  When you clicked  a Sap banner you were taken  to a business innovation  blog. The content you saw in the blog was completely different from what other people saw. The content you received was  related with the websites you've visited.  This was a very clever way to personalize the experience for the consumer. While all other brands were directing to its  website , SAP was showing consumers that he knew them and that he was giving them what they were looking for.

Zappos is a footwear online retailer that has used great costumer service to build a loyal base of costumer and become one of the most successful online retailers. Zappos secret is putting always customer needs first and working under the premise of always delighting the customer. Watch this video to see some other great things they do .

What other good experiences have you had? 

Wednesday, November 5, 2014

Content Marketing: Content is King

We have all heard and read about it: Content is king. According to @EntMagazine “Some 329 million people read blogs each month, and 27 million pieces of content are shared each day. That's why "content marketing" – a catch-all phrase that refers to how a brand might delivering custom content though its website and social channels – is key to building relationships and loyal customers”. Brands have realized this  opportunity and are now focusing on creating content that leverages their marketing strategies and connect with their consumers. Many are trying but many are failing.

Nowadays consumers don’t care where or who is providing the content as long as it’s relevant. IT may be a blog, a post on F
acebook, a video on YouTube or a tweet. It may come from a brand, from a celebrity or even an influencer. What they are looking for is content that is appealing and relevant. Therefore, What should advertisers take in consideration when developing content for their audience?

1.   Listen

When brands are creating content the first thing they should do is listening to itsconsumers. They need to identify what are their consumers looking for and how they can connect with the brands strategy without being intrusive. Nike is the perfect example of a brand that listens. For its 2014 world cup campaign they found a clever way to connect with what their audience was looking for. They identified a clear insight: is not only about the superstar players, as a Fan I want to be part of it.   As  @danielnewmanUV mentions in his Forbes article Risk Everything: Nike Does For World Cup 2014, And Wins!: “It is the perfect blend of product placement, provocative storytelling and real-time marketing. Welcome to the future of marketing where brands, media and content meet seamlessly to create the ultimate level of customer engagement.” Compare  the 2010 and 2014 videos and see how they changed



 2. Tell The Story, Make It Compelling
Storytelling is a concept that has been around for centuries. Brands that have been successful developing content marketing strategies have mastered the art of storytelling. They've understood that it is not  all about what the brand wants to tell but telling a story that is compelling to the audience. Remember is not telling the story in the brand’s language; the key is to create content that connects with the audience in the language they understand best.  RedBull is a clear example on how a brand uses storytelling to create content. As explained by masterinbound in his post Content Marketing Case Study - Red Bull “In addition to filming documentaries, hosting extreme events, and generally pushing the boundaries of human ability, Red Bull promotes their messaging and content through a robust social media strategy anchored around embracing the language and practices of their core audience”

3.   Right story at the correct moment

“Content relevance is that sweet spot of delivering the right piece of content at the right moment through the right channel”.  Its not only about having   content that the consumers wants to see and that  is useful to them, is delivering it in the right time and context. . Beats by
Dre created a video called “the game before the game”, which showcases exactly how to have the right story and deliver it in the right moment. Beats had to find a way to connect their brands with the consumer and the world cup, with the extra challenge that they were not an official sponsor. How did they do it? They created a compelling story around the game before the game. They showed the players in a moment that wasn't showed by anyone before and that fans wanted to see: The pre-game rituals.  Not only did sales increased, but actually they had higher recall than Sony , an official sponsor.  

Wednesday, October 29, 2014

Social Media: New Opportunities

When advertisers are planning their social media campaigns they mainly look at FacebookTwitter and LinkedIn, and usually allocate a big portion of their investment in Facebook.  Although Facebook continues having an impressive number of users, among younger demographics usage is declining.  Advertisers need to start looking to different platforms that will help them connect better with their target and achieve their business goals. When trying to contact and impact consumers, companies shouldn't be thinking about paid media to increase engagement, but being relevant on the platforms that consumers are spending more time.

So taking that in consideration, what other options advertisers should be considering?

@jaysondemers mentions on his blog post about the The Top 7 Social Media Marketing Trends Dominating 2014, image-centric social networks like PinterestInstagram and Snapchat continue on the rise, and may be the place where companies become more relevant.  More and more, people continue uploading and sharing images with their closest networks. Brands have started capitalizing on this trend and have started developing strategies that leverages the use of these platforms.

But besides image media centric platforms there are a new set of social media sites that companies should start looking into. Not necessarily to be in them but to identify insights and trends that would help them leverage their overall social media strategy.

The first one is Ello. This site  has become the new hottest social media site. “Ello is a simple, beautiful, and ad-free social network created by a small group of artists and designers, that now is open now to a wider audience”  As lily Heil newman mention s on her blog, this site is considered by many as the Anti-Facebook. The main promise of this social network is that is not run by advertisers and privacy is respected.. Currently, you can join by invitation only . It is so hot right now that the invitations are being sold on e-bay.

The second social network that is growing and worth looking into is: Shots. Selfie was the word of 2013 and it was named like it because everyone was talking selfies. Based on this premise Shots was created. Shots is a mobile social network through which you can snap and share selfies. You can reply to any given Shot, and also send private messages. The app is only available for 
iOS, but will be launching an Android version soon.

Finally we have 
Bubblews . The first social media that pays you for sharing content. Bubblews
, allows users to create posts ("bubbles"), follow friends, and "like" and comment on other bubbles. The company pays its users who attract advertisers and traffic.

What other platforms you think we should be considering? Any advice?

Sunday, October 19, 2014


Trying to stay relevant and updated on any industry is always a challenge. Where can I get additional information? What is a fast way of keeping updated and learning about the topics I like? Are among questions we always have. Social media and the internet have made it  easier , by allowing us to connect with influencers.

Influencers are the best way to keep up with all the changes and emerging technologies.  They are experts of their industries, they’re well-informed about a range of topics , and are able to tell  the general population of  what’s happening and what we can expect in the world of digital marketing.

Some of the influencers I recommend you to follow are:

Amy: Digitally Royalty @AmyJoMartin She is one of the most recognized digital marketing experts right now. Besides being a NY time’s best seller, she founded a social strategy company to help brands measure and monetize their digital universe. Through her blog and twitter account she shares part of her knowledge and gives insights about  the digital Universe. You can also read her articles in fast company, Harvard Business Review and the Huffington post among others.

Jason Silva: @JasonSilva  To be able to keep up in the digital world is not enough to know what’s happening, you need to be able to understand what’s coming next. If you want to understand and have a different take away on the future follow Jason Silva.  His unique view on technology, innovation and creativity will open your mind to think out of the box. Jason Silva is a media artist, futurist, philosopher, keynote speaker and TV personality.

Dan Zarrella (@danzarrella)  If  you want to learn about twitter and how you can leverage the platform for your brands, you should be following him. According to his blog, “He has a background in web development and combines his programming capabilities with a passion for social marketing to study social media behavior from a data-backed position and teach marketers scientifically grounded best practices”

Let me know what you think? Any other you recommend?
#SMAnalyticschat #influencers #digitalmarketing